Desktop Support Technician



Essential Duties and Responsibilities include the following. Other duties may be assigned.



  • Providing client computer support services for software and hardware.
  • Installation of computers and software system for various computer applications and programs
  • Identifying and solving any problems that affect computer operating systems.
  • Escalating support issues as required
  • Assist engineers with network assessment and maintenance
  • Training clients in usage computer hardware and software applications
  • Troubleshooting routine problems and maintenance of servers
  • Carrying out other duties as you may be requested by management
  • Maintaining other computer peripheral devices such as printers and solving printing problems
  • Coordination of computer maintenance with other staff members


Competencies: for success, an individual should demonstrate the following competencies:



  • Knowledge of Windows Server and Desktop operating systems
  • Knowledge of hardware and software applications
  • Knowledge of business class email software, anti-virus and management tools
  • Basic knowledge of Windows scripting
  • Ability to use remote access and management tools
  • Ability to perform root cause analysis
  • Ability to work without supervision
  • Excellent written and verbal communication skills
  • Personal Initiative
  • Ability to multi task
  • Strong technical problem-solving skills
  • Impeccable customer service
  • Excellent oral and written communication skills
  • Excellent telephone etiquette
  • Valid driver’s license and clean driving record


Education and/or Experience:                                              


High School Diploma; one to two years related experience and/or training; or equivalent combination of education and experience.  Certifications are a plus, but not required



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